1. Shipping Options & Processing Time

  • Same-Day Delivery:
    • Available for orders placed before [Cut-off Time, e.g., 2:00 PM CST] on business days (Monday–Friday).
    • Delivery is currently limited to [Specify Service Area, e.g., Richmond, TX, and surrounding ZIP codes].
    • Orders placed after the cut-off time or on weekends/holidays will be processed the next business day.
  • Standard Shipping:
    • Orders typically ship within 1–2 business days after payment confirmation.
    • Delivery times vary based on location (usually 3–7 business days).
  • Expedited Shipping:
    • Need it faster? Select expedited shipping at checkout for 2–3 business day delivery.

2. Delivery Timeframes & Tracking

  • Once your order ships, you’ll receive a confirmation email with tracking information.
  • Delivery times are estimates only—delays due to weather, carrier issues, or incorrect addresses may occur.
  • If your order hasn’t arrived within the expected timeframe, contact us at info@samnz.com or 832-672-9198.

3. Shipping Rates

  • Shipping costs are calculated at checkout based on order weight, size, and destination.
  • Free Shipping: Available for orders over [Specify Minimum, e.g., $50] within [Service Area].

4. Order Changes & Address Updates

  • Need to modify your order? Contact us immediately at 832-672-9198—we’ll try to accommodate changes if your order hasn’t shipped.
  • Wrong shipping address? Notify us ASAP. If the order is already shipped, we can’t guarantee redelivery, and additional fees may apply.

5. Undeliverable & Returned Packages

  • If a package is returned to us due to an incorrect address or failed delivery attempts, we’ll contact you to reship (additional fees may apply).
  • Refused or unclaimed orders will be refunded minus shipping costs.

6. Local Pickup (If Applicable)

  • Prefer to pick up your order? Select “Local Pickup” at checkout and wait for our confirmation email.
  • Pickup Address: [Your Store Location, if applicable]
  • Bring a valid ID and order confirmation for verification.

7. International Shipping (If Applicable)

  • Currently, we only ship within the [United States/Texas].
  • For international requests, please contact us for custom arrangements.

8. Contact Us

Questions about your order’s shipping status? Reach out!

  • Email: info@samnz.com
  • Phone: 832-672-9198
  • Address: 20218 Windcrest Colony Trail, Richmond, TX 77407