We accept returns at any time because your satisfaction is our priority. To qualify for a refund or exchange:
- Condition: Items must be unused, in original packaging, and include proof of purchase (e.g., order number/receipt).
- Timeframe: No strict deadline, but we recommend initiating returns within [X] days for faster processing.
- Exclusions: Certain items (e.g., perishable goods, personalized products) may be final sale.
2. Refund Process
- Request: Contact us at info@samnz.com or call 832-672-9198 to start your return. Provide your order number and reason for return.
- Approval: We’ll review your request and email instructions for returning the item(s).
- Refund: Once received and inspected, refunds will be issued to your original payment method within 3–5 business days.
3. Exchanges
- Exchanges are subject to product availability. Contact us to arrange an exchange for a different size, color, or item.
4. Shipping Costs
- Customer Responsibility: Return shipping costs are the customer’s responsibility unless the return is due to our error (e.g., wrong item shipped).
- Refund Amount: Original shipping fees are non-refundable unless the return is our fault.
5. Damaged or Defective Items
If your item arrives damaged or defective:
- Contact us within 3 days of delivery with photos/video proof.
- We’ll cover return shipping and expedite a replacement or full refund.
6. Non-Returnable Items
The following cannot be returned:
- Products marked “final sale” at purchase.
- Items damaged due to misuse or altered after delivery.
7. Questions?
Reach out to our team:
- Email: info@samnz.com
- Phone: 832-672-9198
- Address: 20218 Windcrest Colony Trail, Richmond, TX 77407